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Technical Support
Posted on: 21-06-2011 REF.15 Location: Cairo Branch

They are responsible for all technical support tasks in the company. Typical responsibilities include the following:

1. Report to the General Manager
2. Troubleshoot common hardware and software problems in the company
3. Answer all technical queries raised by staff
4. Report on hardware upgrade needs
5. Take care of software licenses problems
6. Administer internal mailing system and servers
7. Responsible for network and leased line problems


Qualifications: 2-year experience in PC and Mac technical support.


General Skills:

1- Excellent knowledge of Networking, Hardware problems and Microsoft applications along with the ability to learn and support new custom made software solutions for the company.
2- Excellent knowledge of hosting technologies, Database administration and remote technical support.
3- Observant, organized and details oriented as he/she will be continuously asked to perform beta testing for the company’s software and websites while making detailed reports.
4- Preferably Microsoft / Cisco certified.
5- Good working knowledge of written English.
6- Excellent Communication and time management skills.


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